Contact Us
Questions about a match, a review, or your account? We're a small remote team and we read every message. The fastest way to reach a real person is email.
- General questions and account help: club@producttrialclub.com
- Privacy requests (data access, correction, deletion): privacy@producttrialclub.com
- Brand or collaboration inquiries: club@producttrialclub.com (please include your brand, product category, and campaign goals)
Response Time
We aim to reply within one to two business days. Account and match questions go first; anything else follows as soon as a human can answer it.
Before You Write
Most questions are already answered on our FAQ. If you're wondering how matching works, whether membership is free, or how taxes on free products work, that's the place to start. Ready to begin? Join Product Trial Club — it's free and takes about three minutes.
Mailing Address
Product Trial Club is a remote-first team, so we don't publish a physical office address. Official correspondence and privacy requests can be directed to our email above and we'll route them to the right person.